Tech support engineer (L3)

Welcome to Syrve, a leading provider of comprehensive software solutions for cash registers and restaurant management. With a strong foothold in the international market, we are proud to serve over 9000 customers worldwide and counting.

About

As a Technical Support Specialist, you will play a pivotal role in ensuring the smooth operation and resolution of technical challenges for Syrve software users. This role requires a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both clients and internal teams. You’ll have the opportunity to work with cutting-edge technology, including cloud environments, databases, and restaurant management software while collaborating with international teams to deliver exceptional support to our B2B clients.

Requirements

• At least 3 years of experience as a technical support specialist.

• B2B customer/tech support experience is a plus.

• Should have a working knowledge of databases (SQL and PostgreSQL).

• Should have a working knowledge of one or more database query languages.

• Experience with back- and front-office equipment (very desirable).

• Basic knowledge of server OS administration.

• Proven written communication skills in Russian (C1) and English (B2 level).

• Experience in POS and restaurant management software is a big plus.

• Experience with logs and the ELK technology stack is a big plus.

Responsibilities

• Solve incidents and non-trivial technical problems with Syrve software.

• Interact with the technical services of Syrve partners.

• Work with Syrve software and the whole stack of technologies of the Syrve software environment.

• Interact with the development team and the DevOps team, and be part of this process.

• Actively work with cloud technologies.

We Offer

• Work in an international company.

• Remote work option.

• Flexible working hours (start of the workday until 11:00 AM).

• English course compensation.

• Gym membership compensation.

• Health insurance.